Our after sales service and local support for maintenance, calibration and repair, give the confidence that telecom operators and installers need to acquire this type of solutions.
Even the most reliable and secure fusion splicer on the market requires attention and repair at certain times.
You will be surprised to know that more than 85% of the cases reported as failures are especially due to lack of cleaning of connections, mirrors, cannulas, clamps, cutters, etc.
The remaining 15% encompass operating errors, parameter settings or electrode stabilization on fusion machines, and some hardware/software errors.
Whatever the error, our technical support has the manufacturer’s authorized service certifications and continuous training on new equipment and technologies, ensuring peace of mind for our customers when purchasing any equipment.
Our team has the knowledge and experience to troubleshoot fusion splicers, even over the phone, avoiding the hassle and expense.
We offer the fastest response time of any fusion splicer manufacturer, ensuring immediate return of equipment.
In the event a repair is needed, our SAT shop stocks all the components necessary to repair and return fusion splicers, cutters, etc. in less than 48 hours, even 24 hours in the vast majority of cases, which means greater availability and uptime for your fusion splicer.